Yes, we are pleased to offer a return policy on unopened hair extensions within thirty (30) days within you receiving your order. We find that we have very low return rates and we are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with.
Shipping cost for Return or Exchange:
Refunds for any return exclude the initial shipping cost paid to ship your package, that shipping fee is non-refundable.
We are more than happy to accommodate returns on hair extensions! As long as the warranty sticker has not been broken.
If you received a free gift, from a promotion in your order, and you are doing a return; we ask that you do send the free gift back as well. The free gift then only applies if you are going to be doing an exchange.
You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number.
Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you ONLY if you are international.
We understand that picking the right color might be a bit difficult when choosing from a computer screen, so we are happy to exchange your unopened Extension set for a set of the right color within thirty (30) days of you receiving your order. Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with.
A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and taken out of the cardboard backing which is protected by a security seal.
No. You must contact us prior to sending your return as our return address is different from the address we ship our hair extensions from.
You may contact us by e-mail at info@jmarcelle.com and we will reply to your email in less than 24 hours.
If you wish to exchange your item(s) please follow our exchange policy.
We recommend that you DO NOT use UPS to send your return as they charge very high brokerage fees to clear parcel, which we will not be responsible for
Shipping cost for Return or Exchange:
Refunds for any return exclude the initial shipping cost paid to ship your package, that shipping fee is non-refundable.